LEGAL | WILBUR
Returns
WILBUR shall provide a refund or exchange for authorized returns received within seven (7) days of receipt, provided merchandise is in new condition, has not been worn or altered, and was not special-ordered or purchased from a third party. To request a return or exchange, please email our Concierge Desk for a Return Authorization (and prepaid label for domestic returns). Upon approval and receipt of the return with the watch or item, a refund shall be processed minus a restocking fee of 9% of the total purchase price.
Please take care when unpacking and repacking merchandise to avoid damaging the contents. If the watch is not packed safely and securely within a box, we reserve the right to refuse a return or exchange that arrives damaged due to insufficient packaging.
Domestic exchange costs associated with approved warranty claims are covered by WILBUR.
For Special Orders, Unique Pieces and Special Editions (such as Speed Shop “SS” Models), all sales are final.
All international sales are final and not eligible for returns.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and approval of your refund. If approved, your refund minus the restocking fee will be processed and credited to your original payment method. Please allow up to fourteen (14) days for the refund to appear on your statement.
If a refund appears delayed, please check your financial institution’s processing times before contacting us at Concierge (at) WilburCo (dot) com.
Exchanges
If items are deemed defective under the limited warranty, exchanges may be permitted. Please contact Concierge (at) WilburCo (dot) com to submit a warranty claim or exchange request.
Return Shipping
For approved returns, you will provide a prepaid shipping label and instructions from WILBUR for full insurance coverage of the return. Depending on your location, delivery times for exchanged items may vary. We cannot guarantee receipt of returned items without a verified tracking number.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wilburco.com (the “Site”).
We collect information about your device, including browser type, IP address, and browsing behavior. We also collect order details when you make a purchase, including your name, billing and shipping addresses, payment information, and contact details.
We use this information to process orders, communicate with you, prevent fraud, and improve our site’s functionality and customer experience.
We share limited information with trusted third parties (e.g., Shopify and Google Analytics) to enable site functionality and performance analysis.
We may disclose information to comply with applicable laws or protect our rights.
You may request access to, correction of, or deletion of your data by contacting us via the details below.
Contact Us
For questions, concerns, or privacy-related requests, contact:
Concierge (at) WilburCo (dot) com
or by mail:
WILBUR
[Re: Privacy Compliance Officer]
Compliance Officer
125 Park Ave, 25th Floor
New York, NY 10017
United States
TERMS OF SERVICE
Overview
This website is operated by WILBUR. Throughout the site, the terms “we”, “us”, “our,” and “WILBUR” refer to WILBUR. WILBUR offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including without limitation browsers, customers, vendors, and contributors of content.
Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update or modify them at any time.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without written permission by us.
Products and Pricing
Prices and product availability are subject to change without notice. We reserve the right to discontinue products or services at any time.
Billing Accuracy
We reserve the right to refuse any order placed with us. You agree to provide accurate and complete billing and contact information so we can process your orders correctly.
Disclaimer of Warranties; Limitation of Liability
The Service and all products delivered through it are provided “as is” and “as available,” without any warranties or conditions of any kind, either express or implied. In no case shall WILBUR, our directors, officers, employees, affiliates, or service providers be liable for any direct, indirect, or consequential damages arising from your use of the Service or any products purchased through it.
Indemnification
You agree to indemnify and hold harmless WILBUR, its affiliates, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to your breach of these Terms or violation of any law.
Governing Law
These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the United States.
Contact Information
Questions about the Terms of Service should be sent to Concierge (at) WilburCo (dot) com.
SHIPPING POLICY
Please see the FAQ section for Shipping Information. Specific products may have different Shipping Policies associated with them. We reserve the right to cancel or refuse shipping to high-risk countries or regions.